Koidulapark Hotel OÜ greatly values the privacy of each of its clients. We understand the importance of personal data protection and recognize that, due to the nature of our business, we collect and store more personal data than the average company. Therefore, we take great care in protecting your personal data. We strictly adhere to all legal requirements concerning the processing of personal data. Compliance with these requirements is not just a formal one-time action for us, but a substantial daily practice integrated into all our operations.
This privacy policy explains what data we collect about you, why we do so, and how we handle your data. In data processing, we prioritize customer satisfaction, and our purpose for collecting data is to provide you with the best possible service and to fulfil all contractual obligations accurately.
Below, we explain how we process your data when you:
Koidulapark Hotel is a two-star hotel located in the centre of Pärnu. We implement the necessary technical, physical, and organizational security measures to protect your personal data and mitigate risks.
If you have any questions about this privacy policy, please contact us at: office@koidulaparkhotell.ee
We may also receive your data from travel agents, booking platforms, and accommodation service intermediaries through whom you ordered our services.
We use your data to provide you with accommodation and other services you have requested, to meet our legal obligations, and for general business purposes, such as:
Failure to provide the required registration card data may prevent us from providing accommodation. Also, without contact and credit card details, online, phone, or in-person reservations cannot be confirmed.
To ensure smooth service delivery and contract performance, we may send you relevant information using the contact details you have provided. We may also contact you after your stay for feedback, to resolve service issues, or return lost items.
We process personal data in accordance with applicable Estonian legislation. Main legal grounds include:
If we rely on your consent, you may withdraw it at any time.
We do not share your data except in limited cases:
When sharing data, we ensure protection via data processing agreements.
We do not transfer your personal data outside the European Economic Area or to countries without an adequacy decision under Article 45(1) of Regulation (EU) 2016/679.
We retain personal data only as long as required by law or necessary for the purposes stated in this policy. For example:
When no longer needed, data is deleted or anonymized.
We prioritize data security but note that no internet transmission or electronic storage method is 100% secure.
We take all reasonable measures to ensure safe processing in compliance with this privacy policy and Estonian law. Data is shared only if legally justified and security is assured.
Under the EU General Data Protection Regulation (GDPR), you have the following rights:
To exercise your rights or ask questions, email us at: office@koidulaparkhotell.ee. We usually respond within one month. If you are unsatisfied, you may contact the Estonian Data Protection Inspectorate.
Our website logs visitor data, including:
This data is used for analysis and administration, without personally identifying users.
Our website may link to third-party sites. We recommend reviewing their privacy policies, as we do not control or take responsibility for their content or practices.
Like most websites, koidulaparkhotell.ee uses cookies—small text files stored on your device to remember preferences, regional settings, and service choices. You can disable cookies in your browser settings, but it may impact service quality.
Cookies are either session-based (deleted after browser closes) or persistent (stored longer).
Types of cookies:
Data collected via cookies may be used to:
We reserve the right to modify this privacy policy. Updates are marked with a revised date at the bottom of the document. Continued use of our website implies consent to these changes.
Kogu külalislahkuse sektor püsib külalisi vastuvõtvatel lahketel inimestel.
Paraku on sektoris töötavad spetsialisti staatuses töötajad sunnitud klientidega suhtlemise asemel tegelema suures mahus mehhaanilise andmesisestusega. Automatiseeritud andmevahetus hotelli ja klientide vahel tõstab andmete kvaliteeti ning säästab aega. Teenuse kasutusmugavus suureneb tänu asjakohasele riistvarale ja nutikatele lahendustele füüsilises keskkonnas. Erinevate tarkvarade integratsioon võimaldab automatiseerida ettevõttesisesed andmevood ning välistab inimliku eksimuse võimaluse.
Koidulapark Hotelli digipöörde tulemusena tõuseb töötajate infotehnoloogia-alane kvalifikatsioon ning kogu tööjõu vajadus väheneb üle 20%.
Koidulapark Hotelli digipöörde projekti kogumaksumus on 129 612 eurot, millest 59 006 eurot on toetuse summa, mida rahastatakse Euroopa Liit taasterahastu NextGenerationEU vahenditest.